FREQUENTLY ASKED QUESTIONS

Kupilka products are manufactured in Pyytivaara of Kontiolahti, Finland.

To ensure the longevity of the dishes, we do not recommend putting them in the microwave, stove or open fire.

To ensure the longevity of the dishes, we do not recommend putting them in the microwave, stove or open fire. At the end of the life span, the products can be incinerated for heat energy.

Yes. Kupilka dishware can withstand boiling hot water (+100°C) and sub-zero temperatures as cold as -30°C.

Yes. The products can be washed by hand in the wild or in the dishwasher back home.

Kupilka dishes have been in use by companies that use commercial dishwashers for years, so based on experience, the answer to the question is; yes.

Yes. You can enjoy any drink from Kupilka. The products do not absorb the smell or taste of food and drinks.
It is not necessary to clean up immediately. You decide when to clean.
At the end of the life span the products can be recycled, incinerated for heat energy or returned to the manufacturer for re-use. Kindly note that country-specific requirements may vary.
At the end of the life span the products can be recycled, incinerated for heat energy or returned to the manufacturer for re-use. Kindly note that country-specific requirements may vary.
Yes. Kupilka dishware complies with the requirements of the EC Regulation EC/1935/2004/EC §3 and EU Regulation EU No 10/2011 on materials and articles intending to come into contact with food.
Yes. Kupilka dishware can withstand boiling hot water (+100°C) and sub-zero temperatures as cold as -30°C.
Kupilka products are dyed with colours that are approved for food contact. There is no coating that would wear off during use.
Kupilka products are not biodegradable but they are designed for life, thus reducing the carbon footprint. At the end of the life span the products can be recycled, incinerated for heat energy or returned to the manufacturer for re-use.
All materials are recycled within the Kupilka production site. To comply with the health and safety regulations, we do not use outsourced recycled materials. Instead, we use our very own Kareline® Natural Fibre Composite – eco-friendly cellulose fibres from certified Finnish forests reinforce the material with FDA approved polypropylene used as an adhesive (ratio: 50/50). Products from this material age beautifully yet keeping their qualities.
Kupilka products are insensitive to humidity, which means that they do not absorb the smell or taste of food and drinks.
There is no expiry date. Kupilka products are strong and durable with long life span. The products also age beautifully yet keeping their qualities.
Kupilka products are easy to maintain and do not need any special care.

Yes. You can have a name with a maximum length of 12 characters lasermarked on the cups, bowls and knives. For logo engraving, please contact us at sales@kupilka.fi

Yes. You can check how fresh the product is from its wooden scent – the stronger the scent, the newer the product! The smell will disappear after a few washes.
Yes. You can use for example quality acrylic paint to decorate the dishes. Remember to follow the instructions and ensure that the paint is completely cured before using the product.
Yes. You can drill and sand your Kupilka like a wooden product. Note that very high drilling temperatures might burn and melt the drilling hole.
Kupilka dishware will last longer if you use Kupilka cutlery from the same material. Products from this material age beautifully yet keeping their qualities.
There can be dots on the products due to the wood fibre content of the material. The dots do not affect the functionality of the product.
Moomin logos are colour- and product-specific. To get customised product we recommend text laser option.
The natural aging process fades the laser engraving slightly, but this does not affect the usage of the product.
Recently, there has been discussion about the possible release of formaldehyde or melamine with products manufactured from a combination of bamboo or other plant fibres and polymers. For this reason, the EU has prohibited the manufacture and sales of products made of such material combinations.
 

Kupilka products are manufactured using Finnish cellulose fibre, which is not included in the EU´s list of prohibited ingredients in composite products. Our products have been approved for use with foods according to the EU standards, and no harmful substances will be released even in long-term use – be it with cold or hot foods.