• Kupilka products are manufactured from the custom-made Kareline® Natural Fibre Composite material. The material consists of 50 % Nordic softwood cellulose from certified forests as the reinforcing material and 50 % food grade polyolefins as an adhesive. The total bio-based content of the material is 62 %.

• The composite we use is BPA-free.

• Products made from Kareline®-material age beautifully yet keeping their qualities.

• Material loss in our production process is very small as all the products that do not meet our quality standards can be recycled back to material to be used again in the manufacturing process.

Kupilka products, as well as the Kareline® BioNFC Natural Fibre Composite used in manufacturing the products, are made in North Karelia, Finland.

Kupilka products are awarded with both Design from Finland and Key Flag symbols. Kareline® Natural Fibre Composites have the latter one.

Each Kupilka product has an unique pattern. Kupilka products are made from Kareline® Natural Fibre Composite, a material that naturally results in variations between products. For example, the color tones of different production batches may vary slightly. In addition, the product may contain lighter or darker speckles caused by the wood fibres in the material. Differences in appearance do not affect the product's usability or durability.

Kupilka products are dyed with colors that are approved for food contact. There is no separate color coating that would wear off during use as the products are colored thoroughly, yet the coloring of the product can change during time and use according to the properties of Kareline®-material.

Your Kupilka is made out of Kareline® Natural Fibre Composite so it is normal for it to have a wooden, even a burnt scent. The newer the product, the stronger the scent. The scent will fade away after time and use. To speed up this process we recommend machine washing and storing the products in an airy place.

• Kupilka products are food-grade and safe to use with hot and cold beverages and food.

• The products comply with the following requirements for materials and articles intended to come into contact with food listed below:
  - Regulation (EU) N:o 1935/2004; the general and traceability requirements
  - Regulation (EU) N:o 10/2011
  - Regulation (EU) N:o 2023/1442
  - Finnish National Regulation 268/1992 (CTM)
  - Regulation (EC) N:o 1907/2006 (REACH)
  - Regulation (EU) N:o 1272/2013
  - Directive (EC) 94/62/EC
  - Regulation (EC) N:o 2023/2006

• Wood fibres can still be used for Kupilka products, because the conditions specified in the Article 2 of the Commission Regulation (EU) 2023/1442 are met, and the application for the use of wood fibres has been submitted to EFSA portal within the time limit. Read more: Product Information

• The Kareline Natural Fibre Composite used in the manufacture of Kupilka products is BPA-free, meaning the products do not contain bisphenol A.

• Kupilka products are not recommended to storage beverages or food.

• Recently, there has been discussion about the possible release of formaldehyde or melamine with products manufactured from a combination of bamboo or other plant fibres and polymers. The total migration values of Kareline natural fibre composite used in the production of Kupilka products have always been well below the permissible limits. Total migration is used to determine how much of any potentially harmful compounds transfer from the material to the food.

After the life cycle the Kupilkas can be recycled as energy waste, incinerated for heat energy or returned to the manufacturer for re-use. Kindly note that country-specific requirements may vary.

• We recommend to wash the new Kupilka-products before using. The products are dishwasher safe, and we recommend to use fragrance free detergents when washing these dishes.
• The Kupilka-products are still not affected if you would wash them only after arriving home after the adventure. Kupilka-dishes do not absorb any smells or tastes of the food or drinks.
• Kupilka products are not recommended to storage beverages or food.
• There are companies that have used Kupilkas for years and washed them countless times with professional dishwasher without Kupilkas to lose they quality. Based on that experience we can say Kupilkas can be washed with a commercial dishwasher.

To ensure the longevity of the Kupilka dishes, we do not recommend putting them in the microwave, stove or open fire.

Metallic cutleries may scratch the surface. We recommend to use Kupilkta-cutleries made out of same material with Kupilka-products in order to keep your products good longer.

• The operating temperature of Kupilka is from -30°C to +100 °C. You can have all the cold and hot beverages and foods with no worries from Kupilka whether it was coffee, tea, juice, hot chocolate or alcoholic drinks as the Kupilkas do not absorb the smell or taste of food and drinks.
• Kupilka products are not recommended for storing food or beverages.

• For example, you can use high quality acrylic paint to decorate your dishes. Remember to follow the instructions and ensure that the paint is completely cured before using the product.

• You can drill and sand your Kupilka like a wooden product. Note that very high drilling temperatures might burn and melt the drilling hole. Sanding the surface may affect cleaning of the product.

• You can order a Kupilka product personalized with a text laser engraving from our own online store. Laser engraving is added to order on the product page. Choose "Yes" for the Laser marking and write the wanted text in the right column.
• Currently logo laser engravings are done only for companies and associations. Contact sales@kupilka.fi to get more information.
• Please take into account that we deliver only to Finland from this online store.

• The order will be shipped to the pick up point you have chosen.
• Please make sure if you have Posti's Oma Posti-app in use that you have not chosen your favorite pick up point as the parcel will shift the automatically
• Please take into account that we only deliver to Finland.

• The currently available selection can be found in our online store.
• Kalevala, Moomin and Mauri Kunnas characters are licensed, and for Kupilka, the available characters are defined by product and color. Unfortunately, we cannot produce items outside the specified selection.
• You can express a wish for certain character by sending email customerservice@kupilka.fi. During the product development process we will check the wishes and suggestions we have got.

The natural aging process fades the laser engraving slightly, but this does not affect the usage of the product.

During 2024 we proceeded to use the renewed Kareline® BioNFC Natural Fibre Composite in all Kupilka manufacturing. The improved material enables deeper and more precise laser marking and thus the laser marking on your product may seem different than in older ones.