• Kupilka products are manufactured from the custom-made Kareline Natural Fibre Composite-material. Material consists of 50 % Nordic soft wood cellulose from certified forests as the reinforcing material and 50 % food grade polyolefins as an adhesive.

• During 2024 we gradually proceed to use the renewed Kareline® BioNFC Natural Fibre Composite in all Kupilka manufacturing. This material is already used to make all the products of Mauri Kunnas Kupilka-selection.

• Products made from Kareline-material age beautifully yet keeping their qualities.

• Material loss in our production process is very small as all the products that do not meet our quality standards can be recycled back to material to be used again in the manufacturing process.

During 2024 we gradually proceed to use the renewed Kareline® BioNFC Natural Fibre Composite in all Kupilka manufacturing. The material consists of 50 % Nordic soft wood cellulose from the certified Finnish forests and 50 % food grade polyolefins and thebio-based content of the products is increased from 50 % to 62 %.

New material have many good features:

• Smaller raw materials carbon footprint due to larger bio-based content of the material
• Easier to clean because of the denser material
• The products get the light age patina more slowly
• More precise and deeper laser engraving that last longer

Kupilkas are made in Finland, in Kontiolahti's Pyytivaara. Kupilka is awarded with both Design from Finland and Key Flag-symbols. Kareline Natural Fibre Composites have the latter one.

Kupilka products are dyed with colors that are approved for food contact. There is no coating that would wear off during use as the products are colored thoroughly, yet the coloring of the product can change during time and use according to the properties of Kareline-material.

Your Kupilka is made out of Kareline Natural Fibre Composite so it is normal for it to have a wooden, even a burnt scent. The newer the product, the stronger the scent. The scent will fade away after time and use. To speed up this process we recommend machine washing and storing the products in an airy place.

Every Kupilka-product is unique by their patterning. Kupilkas are made from Kareline Natural Fibre Composite and products made out of this material alternate in the looks naturally. For example the products from different batch can have a slight difference in coloring. In top of that there can be seen some dots because of the wood fibres content of the material. Differences in the looks or coloring does not affect the quality of the product.

• Yes. Kupilka dishware complies with the requirements of the EC Regulation EC/1935/2004/EC §3 and EU Regulation EU No 10/2011 on materials and articles intending to come into contact with food.

• Recently, there has been discussion about the possible release of formaldehyde or melamine with products manufactured from a combination of bamboo or other plant fibres and polymers. Kupilka products are manufactured using Finnish cellulose fibre, which is not included in the EU's list of prohibited ingredients in composite products and there is no formaldehyde present during the material manufacturing process. Our products have been approved for use with foods according to the EU standards, and no harmful substances will be released even in long-term use – be it with cold or hot foods.

After the life cycle the Kupilkas can be recycled as energy waste, incinerated for heat energy or returned to the manufacturer for re-use. Kindly note that country-specific requirements may vary.

• We recommend to wash the new Kupilka-products before using. The products are dishwasher safe, and we recommend to use fragrance free detergents when washing these dishes.
• The Kupilka-products are still not affected if you would wash them only after arriving home after the adventure. Kupilka-dishes do not absorb any smells or tastes of the food or drinks.
• There are companies that have used Kupilkas for years and washed them countless times with professional dishwasher without Kupilkas to lose they quality. Based on that experience we can say Kupilkas can be washed with a commercial dishwasher.

To ensure the longevity of the Kupilka dishes, we do not recommend putting them in the microwave, stove or open fire.

Metallic cutleries may scratch the surface. We recommend to use Kupilkta-cutleries made out of same material with Kupilka-products in order to keep your products good longer.

• The operating temperature of Kupilka is from -30°C to +100 °C. You can have all the cold and hot beverages and foods with no worries from Kupilka whether it was coffee, tea, juice, hot chocolate or alcoholic drinks as the Kupilkas do not absorb the smell or taste of food and drinks.
• Kupilka products are not recommended for storing foods

• For example, you can use high quality acrylic paint to decorate your dishes. Remember to follow the instructions and ensure that the paint is completely cured before using the product.

• You can drill and sand your Kupilka like a wooden product. Note that very high drilling temperatures might burn and melt the drilling hole. Sanding the surface may affect cleaning of the product.

• You can order a Kupilka product personalized with a text lasering from our own online store. Lasering is added to order on the product page. Choose "Yes" for the Laser marking and write the wanted text in the right column.
• Currently logo-laserings are done only for companies and associations. Contact sales@kupilka.fi to get more information.
• Please take into account that we deliver only to Finland from this online store.

• The order will be shipped to the pick up point you have chosen.
• Please make sure if you have Posti's Oma Posti-app in use that you have not chosen your favorite pick up point as the parcel will shift the automatically
• Please take into account that we only deliver to Finland.

• The currently available selection can be found in our online store.
• Moomin and Mauri Kunnas characters are licensed, and for Kupilka, the available characters are defined by product and color. Unfortunately, we cannot produce items outside the specified selection.
• You can express a wish for certain character by sending email customerservice@kupilka.fi. During the product development process we will follow the wishes and suggestions we have got.

The natural aging process fades the laser engraving slightly, but this does not affect the usage of the product.

During 2024 we gradually proceed to use the renewed Kareline® BioNFC Natural Fibre Composite in all Kupilka manufacturing. The improved material enables deeper and more precise laser marking and thus the laser marking on your product may seem different than in older ones.